🇨🇦 Canada : Returns & Exchanges Policy
Return Shipping Costs: Return shipping is 100% at the buyer's expense. You must use a tracked shipping service.
Taxes & Fees: No restocking fees apply. Original sales taxes (GST/HST/PST) are fully refundable.
How to return: Please contact us to obtain your return authorization number before shipping your package. Link: hello@exeslingerie.com
U.S., EU & International Returns & Exchanges Policy
We want you to love your handmade garment. Because we manufacture every piece to order and pre-pay all import duties and tariffs (DDP) at shipping for the U.S., EU, and UK, international returns are subject to the following strict conditions:
🇺🇸 United States
- Return Shipping Costs: Return shipping to Canada is 100% at the buyer's expense. You must use a tracked shipping service.
- Non-Refundable Customs Fees: Original import duties, brokerage fees, and DDP costs paid to the carrier are legally non-refundable. A 30% restocking fee will be deducted from your final refund to cover these lost customs costs.
- How to label the return: The package must be clearly marked outside as: "CANADIAN GOODS RETURNED - HANDMADE CLOTHING - NO COMMERCIAL VALUE"
🇪🇺 Europe (EU) & 🇬🇧 United Kingdom
- Return Shipping Costs: Return shipping to Canada is 100% at the buyer's expense. You must use a tracked shipping service.
- Non-Refundable Customs Fees: Import duties, VAT, and DDP costs pre-paid at checkout are legally non-refundable. A 35% restocking fee will be deducted from your final refund to cover these lost customs costs.
- How to label the return: The package must be clearly marked outside as: "CANADIAN GOODS RETURNED - HANDMADE CLOTHING - NO COMMERCIAL VALUE"
🌏 All Other International Orders
- Return Shipping Costs: Return shipping to Canada is 100% at the buyer's expense. You must use a tracked shipping service.
- Buyers are responsible for local duties, taxes, and advancement fees at delivery. These fees are non-refundable.
- How to label the return: The package must be clearly marked outside as: "CANADIAN GOODS RETURNED - HANDMADE CLOTHING - NO COMMERCIAL VALUE"
Hygiene Regulations Due to the nature of lingerie and dance leotards, all items must be returned unworn, unwashed, with all original tags and hygiene liners intact.
If you ordered the wrong size: We will send you another one in the size you need. Customers are responsible for returning the original item(s). If you have any hesitation about sizing, please contact us — we will help you.
If the item is damaged: Please send us a picture. We will send you a prepaid waybill and replace the item or offer a refund once received.
If you are not happy about your purchase: Please explain to us why — we will do everything we can to make you satisfied.
CONDITIONS
- We will send you a return authorization number and instructions before any return.
- You must return your merchandise within 7 days of receiving your order.
- All items must be returned unworn, unused, unwashed, undamaged and brand new with all original tags attached.
- The hygienic liner must not have been removed or reattached.
- Shipping fees will not be reimbursed if the return is denied.
- Please allow 3–4 days processing time once your item(s) arrive back at our warehouse.
- Once processed, you will receive an email with your refund or store credit details.
